Chesterfield Royal performs well in the latest National Inpatient Survey
The Chesterfield Royal Hospital is continuing to improve is the message from the latest Care Quality Commission (CQC) patient survey report.
Of the 58 questions scored, the Royal showed improvement in 48 of the responses compared to the 2013 report across a wide range of topics including waiting times, ward environment, levels of care from doctors and nurses, discharge from hospital and information.
The Royal received 452 responses, an excellent response rate of 55%, to the survey carried out by the CQC to ensure the Trust knows what patients think of its services and the care and treatment they receive. More than 59,000 patients responded across the country from 154 acute trusts.
Key findings from the report include significant improvements in…
• Giving patients privacy when discussing their condition and treatment;
• The length of time nurses responded to the patient call button;
• Patient involvement in decision making regarding their care and treatment;
• Taking the patients’ family or home situation into account when planning discharge;
• Hospital staff informing patients who to contact if they’re concerned about their treatment following discharge;
• Patients feeling they were treated with dignity and respect;
• Patients asked to give views on their stay and being told how to make a complaint.
The Trust was rated as ‘about the same’ or ‘better than’ other hospitals in every single question asked, scoring highly in…
• Keeping to single sex accommodation bays;
• Being offered a good choice of food;
• The level of privacy afforded to patients during their examination and/or treatment;
• The cleanliness of the hospital room and ward;
• Keeping to the arranged admission date.
“Very encouraging”
Chief Executive Gavin Boyle said: “This survey is very encouraging and I’m delighted to see that we’re moving in the right direction with so many of the responses scoring higher than in 2013, some significantly so. The majority of our responses fall in the ‘expected range’ which, whilst still showing that we are performing well also shows that we can do better. Our aim is to provide the best possible care for our patients and we will continue to work hard as a Trust to achieve that aim.”
A small number of questions showed a fall compared to last year. An emerging theme was to improve communication and our arrangements for discharging patients from the hospital.
Gavin added: “We welcome hearing the views of our patients and, whilst it’s pleasing to acknowledge the good news, we welcome the opportunity to find out where our services can be improved. The only way to get better is to listen and make sure that we respond as a Trust to work on those areas.”
