Hospice’s refurb to improve patient experience gets under way

A refurbishment project at Chesterfield’s Ashgate Hospice will double the capacity of outpatients it can provide palliative care for.

Work to enhance outpatient services at the site in Old Brampton, Chesterfield, started on 23 September and will be complete by January. The project will see the charity’s Day Services area, as well as the main reception, waiting area, clinic rooms and fundraising hub upgraded.

As part of the plan, Day Services will be separated into three spaces to provide a larger capacity and variety for its regular drop-in sessions. Rooms will also be redecorated and new furnishings will be installed throughout.

The work aims to improve the patient experience for patients with an incurable diagnosis like Mand Black, who accesses support, advice and activities at the unit. The 53-year-old, who was diagnosed with metastatic breast cancer in 2015, has been visiting Day Services for more than a year.

Mand, from Chesterfield, said: “I was diagnosed nine years ago – you bump into people and can see on their face: ‘Aren’t you dead yet?’ According to the books I should be. But I don’t want to be dead yet so I’m not planning to be!

“Lots of people think hospices are all about end of life but palliative care is not necessarily about dying; in my case it’s all about trying to live well.

“Day Services is an environment where everybody knows that there’s something going on, but we just accept each other as we are and often don’t even talk about our illnesses.

“There are so many complementary therapies you have access to. I’ve had some amazing massage and reflexology at the drop-in sessions, I’ve learnt tai chi and the craft activities are just excellent.

“You can get medical and financial advice that has given me instantaneous reassurance and meant I haven’t had to try and get a hospital appointment – that’s been just priceless.

“And just being able to meet others who have that unspoken understanding is so special. The whole thing has been such a positive experience.”

The revamped space will allow the hospice to run drop-in sessions, activities, and other programs at the same time, which is not possible in the current space. It will also mean the service can be opened for an additional two days per week, meaning double the number of people will potentially be able to access the unit.

Sarah Kerry, Day Services Manager for Ashgate Hospice, said the project would improve the experience for patients and those important to them accessing services: “We’re so pleased that work is about to get under way on refurbishing our outpatient services at the hospice,” she said.

“Our Day Services are often attended by people in the early stages of their illness, and we want to be able to provide a space that enables our patients to live well with their diagnosis.

“The work will enable us to offer a more practical, modern, accessible and welcoming service for people attending drop-in sessions, support groups or outpatient appointments.

“Having flexibility in the space gives us the chance to increase the variety of our services for our patients.

“We are looking forward to how we can develop services even further in the future.”

Mand Black, who attends sessions each week, said she was looking forward to visiting the hospice once the work has been completed. She added: “I’m really excited about the refurbishment. I love the services now, but this work will mean you can go into a private room if needed and it be a bit quieter which will be lovely.

“The staff there will be able to focus on individuals and we – as patients – will be able to get the absolute most out of our visits.”

Work on the project, which will cause minimal temporary disruption to the hospice’s outpatient services, will take between 10 to 12 weeks to complete. Throughout the refurbishment period, the hospice’s Day Services will temporarily relocate to Ashgate’s Harry Fisher building on the site, which will serve as the temporary hospice reception.

Outpatient clinics will be based on the hospice’s Inpatient Unit, while phone and video call services will continue. Find out more about Ashgate Hospice’s Day Services and the refurbishment project on the charity’s website.

Ashgate Hospice supports the marketing and economic growth of the town through Chesterfield Champions, a network of over 200 organisations across Chesterfield and North Derbyshire.