National award win for Chesterfield’s RA Information Systems
RA Information Systems, a Chesterfield-based IT company has received the 2024 UKSPA Customer Service – Business Affiliates Award.
The prestigious award recognises business affiliates that go above and beyond in delivering exceptional service to support scientific and technological innovation hubs across the UK, contributing to the success of the UKSPA community.
The success of RA Information Systems is driven by a comprehensive, multi-faceted approach to customer service. The company integrates incident, problem, and change management into a robust workflow system, ensuring every client interaction is meticulously tracked and managed.
This allows the firm to maintain consistently high service standards through continuous performance monitoring and review. The team works seamlessly with 2nd/3rd line support, product managers, and external IT partners to resolve issues swiftly and efficiently. From product implementation to ongoing support, RA Information Systems says it is committed to delivering excellence at every stage, ensuring client satisfaction and enhancing the overall experience.
Having attended the event, Helen Hadfield, Financial Director at RA Information Systems, shared her reflections on this important milestone.
She commented: “This is a very proud moment for our company, as this prestigious award celebrates Business Affiliates that consistently go above and beyond in delivering exceptional service to support scientific and technological innovation hubs across the UK, and myself and Richard Fowler were truly honoured to accept the award on behalf of our incredible team!
“This award not only highlights the hard work our team puts in every day, but is also a reflection of our collective commitment to excellence and our focus on supporting our clients and driving innovation. I am excited to see where our innovation leads us next and how we can continue to provide the excellent service we offer our clients.”
RA Information Systems supports the marketing and economic growth of the town through Chesterfield Champions, a network of over 200 organisations across Chesterfield and North Derbyshire.
