Trio of Champions begin 2025 with exciting announcements
Three Chesterfield organisations have started 2025 strongly, announcing staff promotions and boosted services.
Our latest roundup features a new service being launched by Chesterfield Royal Hospital’s Primary Care department, a new CEO announced for SMH Group, and an exciting new role for a Managing Partner at Shorts Accountants.
Find out more below:
Royal Primary Care enhances patient experience with new phone system
Arriving at a time of increased demand across the NHS and primary care, Chesterfield’s Royal Primary Care (RPC) is excited to announce a positive development for patients with the implementation of a new, state-of-the-art phone system, Surgery Connect, designed to enhance patient experience and streamline practice management.
Nathaniel Webber, Managing Director of Royal Primary Care, said: “We are committed to providing the best possible care for our patients. The introduction of Surgery Connect is a significant step forward in improving our communication capabilities. This system will ensure that our patients experience more efficient and effective service, reducing wait times and enhancing overall satisfaction.”
Key benefits for patients:
• Enhanced Queue Position and Call-Back Options: Patients will spend less time waiting on the phone with new queue and call-back features.
• Effective Signposting: Patients are directed to the right service quickly, reducing wait times.
• Seamless Integration with Clinical Systems: Calls are managed more swiftly, with patient details easily checked and updated.
• Dedicated Cancellation Option: Patients can easily cancel appointments, helping to reduce wasted slots and improve availability.
Initial feedback from other GP practices using Surgery Connect has been overwhelmingly positive. Practices have reported significant improvements in call handling efficiency and patient satisfaction.
According to recent data, 60% of UK GP practices using Surgery Connect have seen a marked improvement in their communication processes. Additionally, patient surveys indicate an 85% satisfaction rate with the new system, highlighting its effectiveness in enhancing the overall patient experience.
Royal Primary Care is a division of Chesterfield Royal Hospital NHS Foundation Trust. This close relationship allows for a more integrated approach to healthcare, combining primary care with hospital services to provide comprehensive care for our patients and ensures that we can respond effectively to the significant challenges in primary care and continue to deliver high-quality services.
Dr Hal Spencer, Chief Executive at Chesterfield Royal Hospital NHS Foundation Trust, highlighted the operational benefits: “Surgery Connect is not just about better phone lines; it’s about integrating our communication with our clinical systems to provide a seamless experience for both patients and staff. The new system will allow us to manage calls more swiftly, update patient details easily, and reduce the time taken to handle each call. This means our staff can focus more on patient care.”
Shorts’ Managing Partner Andy Irvine elected to Global Board of Praxity
With affect from 1st January 2025, Shorts’ Managing Partner Andy Irvine has been elected to the Global Governing Council and Board of Praxity – the world’s largest alliance of independent accounting and consulting firms.
Shorts have been members of Praxity since 2018, and in the six years since joining, have forged strong relationships with member firms and extended their reach to businesses worldwide. The alliance provides a modern responsive delivery model that gives member clients access to quality auditing, tax, accountancy and advice around the world, whilst UK clients remain confident in the knowledge that partner firms in other territories are there to support and guide as appropriate.
Having played an active role within the Alliance and chaired the UK conference for four years, Andy’s appointment to the Global Board, reflects his commitment to the future success of the Alliance.
Upon confirming his appointment, Andy Irvine said “I look forward to working with Steffen Aherns, Jason Drake and the rest of the Praxity board as we focus on developing the alliance for an exciting future, whilst continuing to serve our global clients with outstanding work.”
As active members of the alliance, Shorts maintain strong relationships with international colleagues. During 2024 alone, representatives from Shorts attended the North American Leadership conference, the Global Tax conference in Madrid, the Global conference in Singapore, and the North American Tax Conference in Orlando.
You can find out more about how being a member firm of Praxity helps Shorts’ clients by visiting shorts.uk.com/praxity/
SMH Group appoints Jonathon Dickens as CEO, James Hartley steps into Chairman role
Yorkshire and Derbyshire based accounting and business services firm, SMH Group as announced the appointment of Jonathon Dickens as CEO of the business, with James Hartley moving to the role of Chairman.
Having been at the firm for almost 20 years after joining as an apprentice in 2005, Jonathon has been instrumental alongside James in the firm’s strategic growth in recent years, completing multiple acquisitions since 2017 and expanding the group’s service offering to include commercial finance, mortgage brokering and wealth management.
With these changes, SMH is doubling down on its already successful growth strategy and its vision of becoming the leading accounting and business adviser in the region. Key to this is continuing to attract and retain the best talent, making it the partner of choice for clients in the region, and continuing its current growth trajectory through a combination of organic growth and future M&A activity.
Jonathon Dickens, CEO said: “Our people are what makes SMH such a fantastic place to work and an equally trusted advisor to our clients. I hope to carry on the great work James and I have done together by continuing our growth trajectory into 2025 and beyond.
“On a personal note, I’d also like to thank James for being an inspirational figure, a true mentor and friend during our time to date at SMH and beyond.”
James Hartley will be moving to a strategic advisory position in his new role as Chairman of SMH Limited.
James Hartley, Chairman added: “Over the last 22 years, SMH has become a business we can truly be proud of, with an incredible team and clients. I look forward to supporting the business in a strategic capacity in my new role as Chairman.”
