Further growth for Handelsbanken
Handelsbanken in Chesterfield has reported an encouraging start to the year following another year of growth for branches across the UK.
Thanks to the loyalty of its local branch customers, the 144-year-old bank has revealed an 11 per cent rise in lending to British customers (in quarter 4 2015 compared to quarter 2014). Over this period, UK business lending increased 8 per cent, to £10.36 billion, while lending to personal banking customers rose 17 per cent, to £5.09 billion. UK customer deposits increased 13 per cent over the same period, to £8.69 billion.
Run by a team of 6 experienced local bankers, Handelsbanken Chesterfield is one of 206 British branches, stretching from Inverness to Truro, Colwyn Bay to Canterbury. Handelsbanken puts this continuing growth, including 19 new branches announced in 2015, down to a clear, long-term focus on customer satisfaction, prudent banking and cost efficiency. This local, customer-led approach has seen the bank rated top for satisfaction and loyalty for the last seven years, in an independent annual survey of British banks’ personal and business customers. The focus was also recognised in the government-backed Business Banking Insight survey, published last month, where Handelsbanken received the highest customer ratings across all sizes of SME designated by the survey.
Phil Walker, manager of Handelsbanken’s Chesterfield branch commented: “It’s been another successful year for Handelsbanken and that has been replicated here in Chesterfield. New individual and corporate customers continue to join us, often on recommendation from our existing customers, who appreciate the personal banking relationship they have with their local branch.”
Anders Bouvin, Handelsbanken’s UK Chief Executive, comments: “We know that having a local presence in the communities we serve is important to our customers. They value a personal relationship based on trust and responsibility, being able to talk to a decision-maker who knows their circumstances, which is a vital part of our traditional banking model. We aim to complement, rather than replace this, with our digital services.”
Businesses and individuals can contact Handelsbanken’s Chesterfield branch by calling 01246 231750 or by visiting the branch office at Spire Walk, Chesterfield.
