£300k investment for Chesterfield’s Revenues Hall

Chesterfield Borough Council’s Revenues Hall will soon benefit from a substantial £300k refurbishment programme. The Revenues Hall, which provides payment facilities, customer information and advice for a wide variety of Council services, will close on 22 October 2012 for a period of up to five months; re-opening in early March 2013.

Updating the building, which will be renamed the Customer Service Centre, is funded mostly by the Council’s private partner, arvato UK & Ireland, and will therefore have little or no impact on local authority finances. This significant investment will result in much improved premises with easier access to a broader range of customer services and quicker payment methods all under one roof.

Councillor John Burrows, Leader of Chesterfield Borough Council said: “The Revenues Hall is in much need of modernisation, so we’re delighted this renovation of the building, which will provide customers with an even better service and more welcoming environment, is going ahead.”

On top of this exciting development the number of payment channels for council tax, rent, and other bills will be increased significantly to include all Post Offices and PayPoints around the Borough, making paying a lot more convenient for customers. Payment machines will also be installed in the new Customer Service Centre to speed up the process of paying.

During the closure of the Revenues Hall, customers will be able to make payments and have their queries resolved at the Town Hall basement enquiry point.

Fran Rodway, Customer Services Manager at Chesterfield Borough Council said: “We’re encouraging customers who normally like to pay by cash or cheque to set up a weekly or monthly direct debit as it’s an easier and more secure way to pay. We will also have over 70 Post Office and PayPoint locations across the Borough, so customers will have much greater flexibility and choice in where and when to pay their bills.”

Residents can view artist impressions of the new Customer Service Centre at the Revenues Hall until 19 October and have the opportunity to comment on the new resource by completing a short survey.

For more information on making payments or to answer any queries, customers should visit www.chesterfield.gov.uk and click on the ‘Pay It’ link or alternatively can call the Council on 01246 345345.

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