Specsavers launches RemoteCare consultation service
Specsavers has launched a free sight and hearing consultation service across Derbyshire, giving access to vital advice and care from local optometrists and audiologists, via video and telephone link.
Specsavers is one of a number of organisations that are fast-tracking changes to their services to respond to the evolving needs of customers in the current crisis and the longer term. The new service, RemoteCare, is designed to cover concerns ranging from eye health and changes in the quality of sight, to contact lens aftercare and audiology health and aftercare.
Giles Edmonds, Clinical Services Firector at Specsavers said: “With our stores currently only able to offer urgent and essential care to a limited number of customers, we have been exploring innovative alternatives to in-person appointments. This is clearly significant given the present restrictions, but it is a service that we plan to continue for the long-term to ensure that everyone – especially those who are particularly vulnerable – can access the care and support that they need.”
“Lockdown is affecting all of our lives and there are already fears that people are delaying accessing essential health services in the current situation. This solution removes a number of barriers, especially with health services already under immense pressure. We hope that Specsavers RemoteCare, our video consultation service, will in some way help people who might otherwise have gone to their GP or to the local A&E unnecessarily.”
Specsavers will also be able to advise customers on how they can locate their prescription and buy new glasses by directing them to Specsavers’ recently-launched online glasses store.
GP and Media Medic, Dr Sarah Jarvis, said:”With so many patients unable to access face to face appointments with their GP, and concerned about attending A&E departments, this service could be invaluable.”
“Optometrists and audiologists using video consultations can offer reassurance and recommend treatment for many conditions, providing relief from symptoms and peace of mind. They can also advise patients when their condition does need urgent assessment.”
Developed in line with NHS recommendations on remote consultation, the new service is open to everyone, whether or not they are currently a Specsavers customer, and can be accessed securely from any digital device. If a customer is unable to use video, they will be able to get expert advice over the phone.
For more information on RemoteCare, please visit www.specsavers.co.uk/online-consultation-service
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