How an apprenticeship could kickstart your career in retail

By Mollie Brown - 2 August 2023

Are you good with people? Do you like to provide excellent customer service and leave people with smiles on their faces? Then a career in the retail, food and drink industry could be the one for you.

The road to a new career can sometimes be daunting, but it is also an exciting time of discovery, learning and new experiences. With a range of different routes into the sector, hear from two individuals who started out as apprentices and how this has helped them build a successful career.

Why should I start a career in retail, food and drink?

The retail sector is extremely varied with roles to suit everyone. Perhaps you’d like a customer service-facing role, working with members of the public to ensure they have a positive experience. Or maybe you would prefer working behind the scenes in an organisational role. Whatever your interest, there are plenty of opportunities to consider including front of house, chef or sales advisor.

The industry can be fast-paced and exciting. If you like to be kept on your toes, working in this sector guarantees that no two days are the same. Careers in retail will also help you build lots of skills, from problem-solving to communication, making you very employable.

In Chesterfield, more than 20 businesses have invested in the town centre in the last year. This, as well as the lively market town and borough-wide attractions and events, makes it the perfect place to start your career in retail. With plenty of customers coming to explore the town, might you be the one to serve them?

Success stories: why an apprenticeship?

Brandon Howard, Level 4 Marketing Executive at Vicar Lane

After working in a bank, Brandon decided to become self-employed and started creating videos and social media content. He then took on a Level 3 Marketing Course. This lead to his current role as a Level 4 Marketing Executive at Vicar Lane shopping centre.

Why did you become an apprentice?

I became an apprentice because I wanted the opportunity to be in full-time employment whilst progressing my learning journey. This was something that would not be available to me in other routes of education, such as University or College.

What’s it like working in the food, drink, and retail sector and what do you enjoy?

As the Centre Administrator for Vicar Lane shopping centre, I have an overview of all the food, drink and retail shops within the centre. Working with the shops to ensure that their messages are passed on via social media is an important factor of what we do. One of my main roles within the team is being a point of contact for the public, including organising events and working with local businesses. I really enjoy the scope of what we do and how it can influence my own learning/career journey.

What did you enjoy about your apprenticeship?

I enjoyed the idea of splitting time between learning and working. It felt good to know that I was still earning an income whilst also increasing my knowledge in a related field of education. My employers provided dedicated studying time for me. I was allowed to shut my office door and crack on with whatever tasks I needed to do. The support from my line manager was also beneficial as she was studying a similar course and it helped to compare viewpoints with someone in a similar field.

How did your apprenticeship help you progress into your career today?

I transitioned from the Apprentice Centre Administrator role at my employment to the standard, full time Centre Administrator role once it had been completed. It felt great knowing that not only had I achieved a qualification, I was also now in full-time employment on a standard salary. I believe it has opened up new opportunities for my career going forwards. I can’t wait to see what the future brings.

What would be your advice for someone considering a career in the food, drink, and retail sector?

I would advise choosing something that you feel passionate about and have a keen interest in. There’s nothing worse than starting a new job/apprenticeship that you immediately dislike! Choose something with open progression/learning options so that you can be constantly growing. Always be open to new challenges or tasks.

Curtis Newsome, Branch Manager at Eden Tyres

My name is Curtis & I’m the branch manager at Eden Tyres & Servicing in Chesterfield. Even though I’ve only been at the branch for a few months now, I’ve been with Eden for nearly 5 years. I started off as an apprentice at the Burton On Trent branch. I’ve since become a qualified MOT tester as well as service technician. I have also really developed my customer service skills.

How did your apprenticeship help start your career in the retail, food and drink industry?

The Eden Tyres & Servicing academy is an apprenticeship programme that actively takes on applicants throughout the year. My assistant manager, Jack, and I both started off as apprentices. We have worked our way through the business to where we are today. The programme itself allowed me to learn and develop my industry skills, whilst also learning about the importance of customer care. With 3 active apprentices in the company and many more that are now fully qualified employees Eden have always focused on investing in their future staff.

Why do you love working in Chesterfield or North Derbyshire?

I love the customers that we get here in Chesterfield. Everyone is always friendly and has a smile on their face. Car repairs can sometimes be a real mood killer, but I’d like to think that the team here do their best to make having a car in the workshop as pleasant and easy as possible. Working in Chesterfield is great, the people are really down to earth, and the local scenery is beautiful. We love having the new Glass Yard at the back of the branch. It’s been great seeing the local area develop.

Find out more about the apprentice programme and careers at Eden Tyres.

Feeling inspired?

There are lots of apprenticeship providers in Chesterfield and, with affordable housing and great transport links, we’re sure the decision to start your career in here is the right one. If you feel excited about the possibility of starting a career in the retail industry, take a look at the career routes on offer with Chesterfield businesses. Brandon and Curtis were once sat where you are now – maybe it will be your story we share soon.

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