RA Information Systems

National award win for Chesterfield’s RA Information Systems

RA Information Systems, a Chesterfield-based IT company has received the 2024 UKSPA Customer Service – Business Affiliates Award.

The prestigious award recognises business affiliates that go above and beyond in delivering exceptional service to support scientific and technological innovation hubs across the UK, contributing to the success of the UKSPA community.

The success of RA Information Systems is driven by a comprehensive, multi-faceted approach to customer service. The company integrates incident, problem, and change management into a robust workflow system, ensuring every client interaction is meticulously tracked and managed.

This allows the firm to maintain consistently high service standards through continuous performance monitoring and review. The team works seamlessly with 2nd/3rd line support, product managers, and external IT partners to resolve issues swiftly and efficiently. From product implementation to ongoing support, RA Information Systems says it is committed to delivering excellence at every stage, ensuring client satisfaction and enhancing the overall experience.

Having attended the event, Helen Hadfield, Financial Director at RA Information Systems, shared her reflections on this important milestone.

She commented: “This is a very proud moment for our company, as this prestigious award celebrates Business Affiliates that consistently go above and beyond in delivering exceptional service to support scientific and technological innovation hubs across the UK, and myself and Richard Fowler were truly honoured to accept the award on behalf of our incredible team!

“This award not only highlights the hard work our team puts in every day, but is also a reflection of our collective commitment to excellence and our focus on supporting our clients and driving innovation. I am excited to see where our innovation leads us next and how we can continue to provide the excellent service we offer our clients.”

RA Information Systems supports the marketing and economic growth of the town through Chesterfield Champions, a network of over 200 organisations across Chesterfield and North Derbyshire.

 

RA information Systems award

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RA Information Systems announces transition to employee ownership

RA Information Systems, a Chesterfield software company and IT solutions provider, has announced its transition to an employee-owned business through an Employee Ownership Trust (EOT).

The company announced: “We are delighted to transition to an Employee Ownership Trust, a move that reflects our commitment to sustaining the company’s independence and recognising the invaluable contributions of our employees. This decision not only secures the future of our business but also honours the legacy of our founders by preserving the unique culture that has defined RA Information Systems for over three decades.

An EOT is particularly well-suited to RA Information Systems’ business model, where people are at the heart of its success. By placing ownership in the hands of those who contribute most, The company is aligning its structure with its long-term vision and values. This transition allows the firm to continue providing the high level of service which clients have come to expect while giving something back to dedicated colleagues.

The Trustee of the RA Information Systems EOT Limited now owns 100% of the company shares. The initial Trustee Directors include Rob Dabbs, Helen Hadfield, and Rachel Judge, who will oversee the trust and ensure that it continues to serve the best interests of the employees and the business.

There will be no immediate changes to the day-to-day management of the company. The founding family—Rob, Annette, and Jon Dabbs—will continue to be actively involved, ensuring continuity and stability. The firm is confident that this new ownership structure will provide the stability, depth of management knowledge, and quick decision-making necessary to support customers well into the future.

Rob Dabbs, Trustee Director at RA Information Systems, commented: “This transition to an Employee Ownership Trust is a natural evolution for our company. It ensures that our values are safeguarded while maintaining our unique culture. For our customers, it’s business as usual—we remain committed to delivering excellence, with the same dedication and passion that has always been at the core of RA Information Systems.”

RA Information Systems supports the marketing and economic growth of the town through Chesterfield Champions, a network of over 200 organisations across Chesterfield and North Derbyshire.

RA Information Systems land

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Chesterfield’s RA Information Systems celebrates 35 years of success

RA Information Systems, a software company and IT provider based in Chesterfield, has announced its 35th Anniversary in business.

Over its 35 years, the company has grown from a small start-up to a well-known, nationally and worldwide recognised firm. Right from its inception in 1988, RA has been offering bespoke software services to a variety of customers in the UK.

The company has experienced a substantial growth since its inception and rapidly expanded into the supply of complete IT systems and services to corporate users, laying the foundations for the company it is today.

RA Information Systems has successfully implemented many fully managed service contracts, including Shared Internet Infrastructure design, high-capacity, fast and secure data connections, hosted and on-premises VoIP telephony solutions, data security and on-going support. RA Information Systems has also been successful in the development and implementation of their specialised enterprise software packages for over 30 years.

In addition, RA Information Systems has become a market leader in the UK tree management software arena. Primarily used by local authorities, such as county, city and borough councils and their contractors, it is also used by other large-scale tree managers including housing associations, universities, water companies, zoos and large independent consultancies.

In 2000 RA Information Systems expanded their software services creating a software for the business centre industry and innovation lead sector.

Over the years, its clarity code software has evolved into a powerful solution to streamline the management of combined spaces and laboratory units. It is widely used by laboratory, workshop and office space providers, science, research and innovation-led companies, flexible office and managed workspace providers and event venues.

Annette Dabbs, Company Director at RA Information Systems, commented: “We are delighted to have reached this milestone, especially in such a competitive market place. We’re pleased to have become a part of the UK business community and have had the pleasure of working with and meeting many professionals over the years and look forward to continuing to build on these strong relationships in the future.

“It was great to celebrate our 35th Anniversary with our employees and friends this May and we’ll continue celebrating it throughout the year with more events to come.”

RA Information Systems supports the marketing and economic growth of the town through Chesterfield Champions, a network of over 200 organisations across Chesterfield and North Derbyshire.

RA Information Systems land

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